Refund Policy
Last updated October 14, 2026
This policy explains how refunds work for in-game purchases in games operated by FMRX, LLC.
Purchases made through Google Play
If you bought in one of our Android apps, Google Play processed the payment. You can request a refund through Google Play under Google Play’s refund policies. You can also contact us. We can help with purchase problems and refund eligible purchases under this policy.
Unused credits
If you haven’t used any of the credits from a purchase, you can ask us for a full refund within 7 days of the purchase. We remove those credits from your account when we issue the refund.
Problems with a purchase
We’ll deliver what you paid for or refund you if:
- you were charged but the credits or items didn’t arrive;
- you were charged more than once for the same purchase;
- a technical error on our side affected your purchase.
Unauthorized charges
If someone used your payment method without your permission, contact us right away. We’ll look into it and refund confirmed unauthorized charges. We may lock the related game account while we review it.
Credits and items already used
Credits that have been spent and items that have been used can’t be refunded, except where the law requires it.
How to ask for a refund
Email support@fmrx.net with:
- your game account name;
- the purchase date and amount;
- the order or transaction ID, or your receipt.
We’ll confirm by email when the refund is issued.
When the money arrives
Refunds go back to the payment method you used. How long they take to appear depends on your bank, Google Play or the payment provider.
Disputes and chargebacks
Please contact us before disputing a charge with your bank. It’s usually the fastest way to solve the problem. If a payment is disputed, we may suspend the related game account until the dispute is resolved.
Your rights as a consumer
This policy doesn’t limit any rights you have under the consumer protection laws of the country where you live.